Shipping & Returns

Shipping

At love. not war., shipping is as important to us as the materials we use to make our products. We ensure all our partners are as ‘green’ as possible to ensure the entire process, from you purchasing on our website to your love. not war. arriving at home, doesn't cost the earth.

How much does shipping cost?
Shipping prices depend on where you are. Once shipped, you should receive your order within 5-10 working days. Please note, that there may also be additional duties, fees, or taxes outside the UK and US issued by your country which we have no control over.

UK: Free shipping for orders above £30.00
US: Free shipping for orders above $30.00
Rest of the world: £20

Will my product be delivered in discreet packaging?

All love. not war. products are delivered in completely discreet packaging with no clue as to what is within the package.

Where do you deliver?

Wherever you are in the world, we want you to have sex that doesn’t cost the earth. We currently have distribution centres in the UK and US and thefore your order will be dispatched from there. However we’re always adding more markets to the list, so please get in touch with us at hello@l-n-w.com and we can see if it’s possible to ship to you too.

How long will it take for me to receive my order?

Once shipped, you should receive your order within 5-10 working days. Please note, that there may also be additional duties, fees, or taxes outside the UK and US issued by your country which we have no control over. If you are outside of the UK or US, please keep an eye out for communications regarding your taxes, duties and other import charges as these will be charged to you.

Returns & Refunds

If you’ve changed your mind about your purchase, you can return it for a refund (excluding shipping costs) within 30 days, provided it is unopened, sealed in the original packaging, and has not been removed from its box.

Due to the nature of our products and for the health and safety of our customers, we are unable to accept returns on items where the packaging has been opened, regardless of whether the product has been used or not. This policy ensures that all of our customers receive products that are completely new, untouched, and safe.

If you have any questions or need further assistance, please reach out to us at hello@l-n-w.com.

How can I return my malfunctioning product?

If your product isn’t working as expected, please visit our FAQ section for troubleshooting tips. If the issue persists after trying those solutions, feel free to contact us at hello@l-n-w.com for further assistance.

I don’t have my receipt anymore, can I still return my toy?

Check your email as your order confirmation is all we need for returns. If you no longer have your order confirmation, then contact us at hello@l-n-w.com with the email address you used for purchase and we will see if we can help.

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Shipping & Returns

Shipping

Returns & Refunds